These terms define how Lenava LIMS, its hosted surfaces, customer portals, and related services can be accessed and used across different deployment models.
These Terms and Conditions govern access to and use of Lenava LIMS, related product websites, customer portals, subscriptions, support communications, and associated services provided by Lenava Group Inc. By accessing or using the service, you agree to these terms and to any applicable commercial agreement, subscription document, or deployment arrangement governing your use.
Lenava LIMS may be delivered through hosted, customer-subdomain, or on-premise environments. Some rights and obligations therefore depend on the relevant deployment model, customer contract, support scope, and applicable law.
These Terms form a legally binding agreement between you, whether acting personally or on behalf of an entity, and Lenava Group Inc. concerning your access to and use of the Services. If you do not agree to these Terms, you must not access or use the Services.
We may update the Terms from time to time. If changes are material, they may be posted in the product, reflected on the legal pages, or otherwise communicated through service notices or customer communication channels. Continued use after the effective date of an updated version means you accept the revised Terms.
Lenava LIMS is an online laboratory information management platform designed to support sample and job management, user accounts, customer portals, testing workflows, reporting, equipment and inventory records, support communication, and related product services.
The Services may include the corporate website, the Lenava LIMS product website, hosted application instances, customer-facing portals, support tools, subscriptions, and related service components that refer or link to these Terms.
You represent that you have the legal capacity and authority to agree to these Terms and to use the Services on behalf of yourself or your organization. The Services are intended for users who are at least 18 years old, and persons under 18 are not permitted to register for or use the Services directly.
You further represent that information you provide is accurate, current, complete, and not misleading, and that your use of the Services will comply with law, regulation, contractual obligations, and internal authorization limits.
Certain areas of the Services require registration or authenticated access. You are responsible for maintaining the confidentiality of your credentials and for activities performed through your account. Business tenants are responsible for assigning, reviewing, and revoking user access as roles change.
We may suspend, restrict, or disable accounts where necessary to address security concerns, abuse, unauthorized access, legal risk, non-payment, or breach of these Terms or the applicable customer agreement.
Where the Services are provided under a paid subscription, commercial agreement, implementation contract, or support arrangement, fees, billing cycles, renewal terms, taxes, payment deadlines, and service entitlements will be determined by the applicable customer documents.
Unless a separate written agreement says otherwise, failure to meet payment obligations may lead to restrictions, suspension, or termination of access, subject to the relevant contract and applicable law.
You may not use the Services to violate law, breach confidentiality, bypass tenant boundaries, interfere with service availability, access data without authorization, reverse engineer protected components beyond what law expressly allows, introduce malicious code, or misuse the Services for abusive, deceptive, or fraudulent purposes.
You must not attempt to disable security features, overload the application, scrape data in an unauthorized manner, impersonate another user, or upload content you are not legally permitted to store, process, or distribute.
Except for customer data and third-party materials, Lenava LIMS and its software, design, documentation, workflow logic, trademarks, and related content remain the property of Lenava or its licensors. No right to copy, resell, distribute, reverse engineer, or create competing commercial offerings is granted except where explicitly permitted by written agreement or applicable law.
Business tenants retain responsibility for the data they upload, create, or process through the Services. Lenava does not acquire ownership of customer data merely by operating the platform. Each tenant is responsible for ensuring that its data imports, records, reports, communications, retention practices, and disclosures are lawful and properly authorized.
Although routine safeguards and backups may be used, you remain responsible for the completeness, accuracy, and lawful handling of the data you transmit or manage through the Services.
The Services may reference or interoperate with third-party websites, infrastructure providers, integrations, or content. Lenava is not responsible for third-party offerings that are not under its control, and use of such offerings may be subject to separate third-party terms, privacy notices, or service conditions.
We may monitor, manage, maintain, patch, restrict, or modify the Services as necessary to preserve reliability, security, supportability, legal compliance, and platform integrity. This can include addressing abuse, responding to incidents, applying updates, limiting access during maintenance, or taking action against harmful or unauthorized activity.
Your use of the Services is also subject to the Privacy Policy and the Cookie Policy, which explain how Lenava handles personal information and browser-side consent choices.
Access to the Services may end under the relevant subscription, service agreement, internal authorization, or support arrangement. On termination, suspension, or expiry, data return, export, retention, deletion, and access handling will follow the applicable contract, deployment model, and legal obligations.
Lenava may release updates, enhancements, security fixes, operational changes, and support improvements at any time. Some features may evolve, be replaced, or be removed in order to address technical, regulatory, legal, or product requirements. Service interruptions can also occur because of maintenance, infrastructure events, security incidents, or external dependencies.
While we aim for reliable access, uninterrupted availability is not guaranteed unless expressly stated in a separate written agreement.
Unless a separate written agreement provides otherwise, these Terms are governed by the laws applicable to Lenava Group Inc. and the relevant customer arrangement. Dispute resolution, venue, notice requirements, and escalation procedures may be further defined by the governing commercial contract, support agreement, or subscription documents.
The Services are provided on an as-is and as-available basis, subject to the warranties and commitments expressly agreed in writing. To the fullest extent permitted by law, implied warranties not expressly granted are disclaimed. Lenava is not liable for indirect, incidental, special, consequential, or punitive loss except where such limitations are not legally enforceable.
Any liability allocation, damages cap, remedy structure, or service-specific warranty that applies to a customer relationship will be governed primarily by the controlling commercial agreement.
You agree to defend, indemnify, and hold harmless Lenava, its affiliates, officers, employees, and agents from claims, losses, liabilities, costs, and reasonable expenses arising from your misuse of the Services, your breach of these Terms, your violation of third-party rights, or data or content you submit or process without proper authorization.
Visiting the Services, sending emails, and completing online forms constitute electronic communications. You agree that electronic notices, disclosures, contracts, records, and communications may satisfy legal requirements that such communications be in writing, unless applicable law requires otherwise.
These Terms, together with any policies or operating rules posted in relation to the Services and any applicable commercial agreement, constitute the relevant understanding between the parties regarding the use of the Services. If any provision is found unenforceable, the remaining provisions remain in effect to the fullest extent permitted by law.
These Terms and Conditions apply to Lenava Group Inc., including the Lenava corporate website, the Lenava LIMS product website, the Lenava LIMS software platform, customer portals, user accounts, subscriptions, support communications, and related online services provided by Lenava.
If you need further information regarding use of the Services or wish to raise a complaint or legal inquiry, you may contact Lenava Group Inc. at info@lenava.ca.
Mailing address:
Lenava Group Inc.
481 Davisville Ave
Toronto, Ontario M4S 1J2
Canada